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Have a question about a book or need help with your download? We’re happy to help.

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Please include your book title and order number when asking about a purchase.

7-day satisfaction refund

If you’re not satisfied with your ebook purchase, email [email protected] within 7 days of purchase to request a refund. Include your order number and the book title.

A little help with your ebooks

Where do I find my download?

After checkout, follow the download instructions on your order page or in your order confirmation email. Check your spam folder if the email hasn’t arrived.

How do I read the Tim stories?

The Tim ebooks are fixed-layout EPUB files. Open them in an EPUB reader that supports fixed-layout books to preserve the illustrations and page layout.

How do I use My Special Recipes?

Download the interactive PDF and open it in a PDF reader that supports fillable forms. Save a copy after adding your recipes so you can keep your entries.

Are these printed books?

These are digital ebooks and workbooks. No physical book is shipped.

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